Cancellation and Refund Policy

Cancellation and Refund Policy

In the unlikely event that you have to cancel your stay with us, the following cancellation and refund policy will apply:

  • If you provide more than 60 days notice of your cancellation, a full refund of your deposit will be given, less a $20 administration fee. Applies per site/cabin.
  • If you provide less than 60 days, but more than 21 days notice of your cancellation, a 50% refund of your deposit will be given or a $20 admin fee will incur, whichever is the greater.
  • If you provide less than 21 days notice of your cancellation, your deposit will not be refunded.

Unfortunately, we are unable to provide a refund for Early Departure or Change of Dates – Your booking is for a set time and once confirmed by you, any change will still result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.

Refund Conditions: If you have provided the necessary notice of cancellation as per the cancellation policy and you are eligible to receive a refund, please note that for security reasons the remaining deposit will be refunded to the original method of payment (i.e. credit card refunded onto the same card as the one the deposit was paid on)

Guests who fail to notify of cancellation or non-arrivals will forfeit all monies paid.

Peak Times: Peak times include school holidays, public holidays that fall over long weekends and special local events. Stricter conditions apply for peak season times.

Online Travel Agent Bookings: Each online booking website has its own cancellation/refund policy that may also be relevant to the specific deal that is being offered. Any amendments or cancellations of bookings need to be made via the Online Travel Agent.

 

Accommodation Bookings – Terms and Conditions

Acceptance of an accommodation booking is acknowledgement and agreement to our terms and conditions.

Check in: From 2pm onwards. For arrivals after 6pm please notify the Park to arrange a late arrival pack.

Check out: By 10am on the day of departure.

Office hours: The Office is open 8am to 6pm weekdays. And 8.30am to 6pm on weekends and Public Holidays. Please note our office hours vary on Christmas Day.

Deposits: A deposit of a minimum of the first nights’ tariff is required at time of booking to confirm your stay. An additional deposit may be required during peak periods.

Payments: The balance of your account is payable on arrival and any additional charges incurred during your stay are payable direct to the Park and must be settled prior to your departure.

Stricter conditions apply during Christmas/New Year and Easter bookings. Please refer to the t & c’s outlined in your booking confirmation.

Tariffs: All pricing is in Australian Dollars and includes GST (where applicable). Prices are based on two persons occupying sites/cabins; extra person rates apply for each additional person. Rates may be subject to change without notice.

Your tariff is based on the number of guests and your accommodation type at the time of booking. Any changes to your booking may change the tariff based on the new booking period, number of guests and accommodation type.

Changes to Bookings: Bookings can be moved on accordance with availability; however, prices may change depending on the new booking period. Deposits paid can be held on client accounts for a maximum of 12months. Please note, if you do not rebook within the 12 months period your deposit will be retained by us.

Minimum Age: You must be 18 years or older to make a reservation. Persons under 18 years of age must be accompanied by a parent or guardian.

Special Requests: We will endeavour to cater for special requests but unfortunately, we cannot guarantee that these will be met.

Visitors: Are more than welcome! Please have visitors sign in at the office. Visitors staying overnight can be added to your booking at an additional cost.

Maximum number per unit: The number of people accommodated in each cabin must not exceed the number of beds available. A maximum of 6 people is allowed per site.

Minimum Stay Information: minimum booking periods may apply.

Promotional codes, vouchers and membership discounts: Only one promotional/membership offer can be redeemed on any booking. Individual terms and conditions apply.

Linen: For cabin bookings the tariffs quoted include linen, all main beds are made up with towels provided. Single beds and bottom bunk beds are made up with towels provided. If you require the use of the top bunk bed, a linen pack will be supplied.

Pets: Pets are welcome for site bookings and in our pet friendly accommodation only (i.e. Caravan’s, Motorhomes and Campervans, pet friendly cabin), and at the Park Manager’s discretion. Due to health regulations, pets are not permitted in our non-pet friendly cabins or other facilities. For more information please view our Pet Policy or contact the Park directly.

Servicing of rooms: For stays of 7 nights or longer, a room service may be requested. Please contact the Park to schedule a service.

Damages/Loss: All registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation. General wear and tear excluded. A fee may apply if excessive cleaning is required after departure.

Behaviour: Edwards Group reserves the right to refuse entry, to immediately evict any guest, visitor or member of the public for any anti-social behavior. Such behavior may include but not limited to causing damage, disturbing other guests, using unacceptable language or otherwise breaking Park Rules. Alcohol may be consumed on your allocated site or cabin and in the camp kitchen and BBQ areas only. Drunken or disorderly behavior or possession or use of drugs will not be tolerated.

 

Park Facilities

BBQs and the Camp Kitchen: Facilities are supplied for your use and enjoyment – they are regularly cleaned but please look after them and keep them as clean and tidy as possible so others may use and enjoy them too. Refer to park map for opening times.

Camp Fires: Are permitted only during fire safe season, and at managers discretion, conditions apply. Please read out Camp Fire Policy for more information.

Fire Regulations: For safety reasons, we ask that you reverse into your site so that all drawbars face the roadway.

Smoking: Smoking is prohibited in all of the cabins or inside other park facilities including the amenities blocks, camp kitchen, BBQ areas and near the playground area. If you need to smoke please use the ashtrays provided, outdoors only and be mindful of other guests.  Additional cleaning fee will apply for smoking inside your cabin.

Car Parking: Each accommodation site is equipped for one vehicle per site/cabin. Please park any additional vehicles or trailers in our guest car park.

Noise: Please keep noise to a minimum after 10pm in respect of other guests.

Children: Infants 2 years of age and under are free of charge.

Personal Belongings: Edwards Group takes no responsibility for the loss or damage of any personal item. Please remember to lock your cabin, caravan and/or vehicle when not occupied.

Riverbend Caravan Park Renmark is part of the Edwards Group (ABN: 66 077 956 104).

We may update the terms and conditions at any time by posting the updates on this page.